Frequently Asked Questions
This Agreement was last modified on 18th february 2016
Shipping Information
Shipping and Delivery Charges:
Please note, we have delivery fees charged per order/ per item. For orders outside Nairobi, delivery charges are based on the weight and size of the product, and the destination to which it is being delivered. You will be able to know the delivery charges when you place your order.
Delivery Timeline:
We strive to deliver your order as quickly as possible. The delivery timeline depends on various factors, including the destination, the weight and size of the product, and the delivery option you choose. For orders within Nairobi, we aim to deliver within 1-3 hours of order completion. For orders outside Nairobi, delivery may take between 12-24 hours. You can also specify a preferred delivery date when placing your order.
Pick-up Stations:
We offer two delivery options: doorstep delivery via courier service or in-person pick up from designated drop-off centers. You can choose the delivery option that best suits your needs.
How to Track Your Order:
To track your order, Click here Track Order or please contact our Customer Service Center by email at orders@tilemactores.co.ke or by phone at +254 796349403. We will provide you with real-time updates on the status
We hope this policy provides you with all the information you need to make your shopping experience with Tilemac Stores Kenya as smooth and hassle-free as possible.
Need help?
Contact us at orders@metrostores.co.ke for questions related to refunds and returns.
